All Prints are carefully prepared, individually printed & packaged then labelled and stamped by us at Only Massive.
Every effort to keep items safe and lightweight for ease of shipping has been made.
All orders to the UK are sent by registered post only as some orders have been lost in transit amounting to a loss for Only Massive when we replace these.
All UK mainland receipents may be subject to import and VAT charges, we have no control over this. We are not obliged to charge VAT so we don’t. This means you won’t have been charged twice for VAT on your orders if your order has been held at UK customs.
Only Massive personally take care of all the logistics in preparing prints for the wild and we use our national postal service ‘An Post’ as much as possible.
With regular shipping (untracked) it is not the responsibility of only massive to replace lost or missing regular or standard post items so in most cases we just don’t send our items via stanadard post.
If you have made or are placing an order, our checkout summary area states what the shipping option is for each different item, Standard (untracked) & Registered are the options
Typically within 2 days your order will be printed and checked then it is packed and you can expect 1-3 days from the date of your email notification from us confirming it has been shipped.
Everything Else: Homeware & Clothing Policies
Only Massive has a fulfillment and distribution partner who print, package and ships all the orders on clothing and homeware items custom to your order specification and variation. All information on the shipping dates for estimated arrival of goods is displayed before checkout and can be found on your invoice received in email you provided. Please email me so I can follow up on any issues as soon as possible. email@example.com
Please get in touch if you have received your parcel and it’s been damaged in anyway.
In the unlikely event that your Only Massive purchase fails to meet your expectations please drop us a message at firstname.lastname@example.org with your order number and attached picture of product and it’s packaging within 14 days of receipt and we will do our best to rectify the issue.
Only Massive is a very small business run by 2 people so we will not be able to refund postage on change of mind items unfortunately. This does not affect your consumer rights should there be a fault or damage to the Print(s) on arrival.
Everything Else: Clothing & Homeware Policies
If any issues (eg. faults, breakages, or damage) you find while unpacking your order send us an email email@example.com with your order number and attached picture of the product and packaging right away, if within 5 days of receipt Only Massive will get to the bottom of the problem and get you sorted. Items left longer than 5 days of receipt and with out proof of damage to the item and packaging are deemed used and .
Returns on Clothing and Homeware items are unfortunately not accepted once printed and packaged for distribution. This is due to Only Massive having the abilty to print on demand to save on over producing.
We package and distribute all the orders on clothing and homeware items customised to your order specification and variation on a per-order (print on demand) basis all in our print studio.
Hygiene purposes prevent Only Massive from repacking and re-selling these items this is also a factor that must be taken into consideration on most personal items.
Consumer rights: Homeware, Clothing, Prints
If there’s a manufacturing fault in the print/design or damage on delivery, this requires notice and photographic reference within 14 days, and we will replace the item(s) free of additional charges once the damage is accepted as a fault of ours.
Wrong size returns: Only Massive cannot accept responsibility for wrong size returns. Sizes are available on the product page and also included on clothing and wearables is a size guide to ensure this is not a mistake that a customer could make easily.
Last updated: 29/03/2021