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Shipping

Shipping

Are there any shipping delays?

Yes, Only Massive is also influenced by the industry-wide delays. 

Carriers worldwide are doing their best to work under the new normal. Shipments are taking longer than what we’re used to because they’re mostly carried out with passenger flights, but flights are now limited and the number of shipments is growing.  

This means more and more packages are competing for the limited amount of space on flights and are kept in sorting centres longer than before. The pending packages rarely get tracking updates about waiting in line which may give the impression that they’re lost in transit.  
For an insight on how long shipping may take, please take note of the delivery estimates displayed in your orders once they’re shipped. 

We’re in touch with our distributors—they’ll notify us about any disruptions and we’ll keep you in the loop. We also recommend you follow your local news for any regional updates.

Shipping

Prints:

All Prints are carefully prepared, hand wrapped and packed at Only Massive.

Every effort to keep items safe and lightweight for ease of shipping has been made.

I personally take care of all the logistics for Prints and use our national postal service ‘An Post’.

Typically within 5 days from the date of your successful transaction, your item should arrive.

Everything Else:

Only Massive has a fulfilment and distribution partner who print, package and ships all the orders on clothing and homeware items. All information on the shipping dates for estimated arrival of goods is displayed before checkout and can be found on your invoice received in email you provided. Please email me only so I can follow up on any issues as soon as possible. heya@onlymassive.com

RETURNS 

Prints:

Please get in touch if you have received your parcel and it’s been damaged in anyway.
In the unlikely event that your Only Massive purchase fails to meet your expectations please drop me a message at heya@onlymassive.com with your order number and attached picture of product within 14 days of receipt and I can see what I can do to rectify the issue.

This is a small business run by myself so I will not be able to refund postage unfortunately.

Everything Else: Clothing & Homeware

If any issues (eg, faults, breakages, or damage) you find while unpacking your order send me an email heya@onlymassive.com with your order number and attached picture of product right away,  if within 5 days of receipt Only Massive follow up my distribution partners and rectify the problem. Items left longer than 5 days of receipt are deemed worn and Only Massive will have difficulty in securing a refund.

Returns on Clothing and Homeware items are unfortunately not accepted once opened. This is due to hygiene purposes, and also relative to Covid-19 as Only Massive will not be able to repack and re-sell these items.

If there’s a manufacturing fault in the print/design or damage on delivery, this requires notice and photographic reference within 5 days, and we will replace the item(s) free of additional charges once the damage is accepted as a fault of our distributors.

Wrong size returns: Only Massive cannot accept responsibility for wrong size returns. Sizes are available on the product page and also included is a size guide to ensure this is not a mistake that a customer would be make easily.